Number dialed. Wait. A "computer" voice answers: "Welcome to ****'s teleconferencing service. Please enter your access code followed by the # sign". I do it. "After the tone please say your name, followed by the # sign". I do it. Weird beeps follow and voilá, I have stepped into a world very different from my regular one. Eight more voices begin to join and in less than a minute a "classroom" of sorts is assembled. We have never seen each other's faces. We had never spoken before, yet for the past three days we have spent five hours together each day.
Minnesota, Idaho, Chicago, New York, California. Japanese, Portuguese, Polish, Spanish and English. Names without faces learning together so as to plug into this abstract representation of the corporate world. This is just the beginning, though. Soon enough each one of us will become a voice for an anonymous individual anywhere in the world. By way of telephonic waves we will become bankers, doctors, nurses, 911 dispatchers, judges, attorneys, insurance brokers, and who-knows-what-else to some non-English speaker lost in this foreign world. I find it surreal, fascinating, intriguing.
For a few minutes we will be a conduit of information that will flow between a corporation and a customer. Maybe we will be the life line that will connect a real, life threatening emergency to the responder that can make all the difference between life and death. Maybe we will simply be the clerk that ensures a payment in time, or a technician explaining a customer how to use their newest technological device. All this will happen upon answering a phone call. Crazy, just plain crazy!
Minnesota, Idaho, Chicago, New York, California. Japanese, Portuguese, Polish, Spanish and English. Names without faces learning together so as to plug into this abstract representation of the corporate world. This is just the beginning, though. Soon enough each one of us will become a voice for an anonymous individual anywhere in the world. By way of telephonic waves we will become bankers, doctors, nurses, 911 dispatchers, judges, attorneys, insurance brokers, and who-knows-what-else to some non-English speaker lost in this foreign world. I find it surreal, fascinating, intriguing.
For a few minutes we will be a conduit of information that will flow between a corporation and a customer. Maybe we will be the life line that will connect a real, life threatening emergency to the responder that can make all the difference between life and death. Maybe we will simply be the clerk that ensures a payment in time, or a technician explaining a customer how to use their newest technological device. All this will happen upon answering a phone call. Crazy, just plain crazy!
2 comments:
What a crazy world we live in, huh? How amazing that you, at home, can be a voice for someone far away! I think you're going to do a great job at it too.
Have a great day!
PS. In case you accidentally run into someone Romanian instead of Spanish ... I do know the word for passing gas. Just in case you need me ...
That's so very cool! An international hub of activity, right in the middle of our little town. Sounds like fun, and right up your alley.
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